General terms & conditions
THE STRINGPOINT GROUP
GENERAL TERMS AND CONDITIONS FOR DELIVERIES AND/OR SERVICES OF THE STRINGPOINT GROUP
These general terms and conditions for deliveries and/or services apply to all activities falling under THE STRINGPOINT GROUP. The various activities within the organization fall under different companies, each with its own identity and acting for its own account and/or risk. These general terms and conditions are applied by all companies individually. Likewise, they are used by third parties who have written permission to act under the name "Stringpoint" and/or a derivative thereof. In these general terms and conditions, THE STRINGPOINT GROUP also represents all trade names of all group-related companies falling under the parent company.
Stringpoint E-Commerce BV (Chamber of Commerce 94393893) is responsible for sales on this website; www.stringpoint-international.com and has permission to use the trade name STRINGPOINT. You can find all company details on our website under THE STRINGPOINT GROUP. For any adjustments and/or changes, the date or time of notification of the change to the Chamber of Commerce applies, even if this change has not yet been updated on the Chamber of Commerce website and/or in our general terms and conditions regarding deliveries and services.
Where reference is made to THE STRINGPOINT GROUP, legally speaking, a specific group-related company may be meant, and thus not the entire organization.
ARTICLE 1: APPLICABILITY
1. These terms and conditions apply to all offers and to all agreements for purchase and/or sale and/or deliveries and/or services, which are concluded via the websites, in the physical stores, at street fairs, or at trade shows. The relevant trade names, or the responsible party, are listed at the beginning of these terms and conditions. In the remainder of these terms and conditions, all companies or activities will be collectively referred to under the name THE STRINGPOINT GROUP, each with its own responsibility or liability.
2. The buyer or the client will hereinafter be referred to as “the counterparty”. If, hereinafter, a provision specifically relates to the situation in which the counterparty is a natural person who is not acting in the exercise of a profession or business, this will be referred to as “the consumer”.
3. Conditions to the contrary shall only form part of the agreement concluded between the parties if and to the extent that both parties have expressly agreed thereto in writing.
4. In these general terms and conditions, “in writing” is also understood to mean: by e-mail or any other method of communication that, in view of the state of technology and prevailing views in society, can be equated therewith, provided that these have been confirmed.
5. The counterparty’s acceptance and retention, without comment, of a quotation and/or order confirmation and/or order confirmation, to which reference is made to these terms and conditions, shall be deemed as consent to their application.
6. The possible non-applicability of a (part of a) provision of these general terms and conditions shall not affect the applicability of the remaining provisions.
ARTICLE 2: AGREEMENTS
1. Agreements only become binding upon written confirmation by THE STRINGPOINT GROUP.
2. Additions or amendments to the general terms and conditions, or other changes or additions to the agreement, only become binding after written confirmation by THE STRINGPOINT GROUP.
ARTICLE 3: OFFERS
1. All forms of offers, quotations, price lists, delivery times, etc., from THE STRINGPOINT GROUP are non-binding unless they contain a deadline for acceptance. If a quotation or offer contains a non-binding offer and this offer is accepted by the other party, THE STRINGPOINT GROUP has the right to revoke the offer within 2 working days after receipt of the acceptance, without stating any reasons. This also includes any incorrect (price) listings on its websites.
2. The prices applied by THE STRINGPOINT GROUP, as well as the prices stated in offers, quotations, price lists, and on the websites of THE STRINGPOINT GROUP, etc., are inclusive of VAT and exclusive of any costs. These costs may include—but are not limited to—transport and shipping costs and invoices from engaged third parties. This applies unless expressly stated otherwise on the website of THE STRINGPOINT GROUP or elsewhere in writing, or unless the parties have expressly agreed otherwise in writing. Despite our utmost care, any printing and typesetting errors, incorrectly priced items, or quantities are excluded by THE STRINGPOINT GROUP from any form of liability, and THE STRINGPOINT GROUP is not obliged to deliver in this regard.
3. Samples, brochures, drawings, models, specifications of colors, images, dimensions, weights, and other descriptions shown and/or provided are as accurate as possible but serve only as an indication. No rights may be derived from these, unless the parties have expressly agreed otherwise in writing.
4.A. If, between the date of the conclusion of the agreement and the execution of the agreement, changes are introduced by the government and/or trade unions regarding wages, employment conditions, social insurance, taxes, (import) levies, exchange rates, etc., THE STRINGPOINT GROUP is entitled to pass on the increases to the counterparty. Should a new price list be issued and enter into force by THE STRINGPOINT GROUP and/or suppliers between the aforementioned dates, THE STRINGPOINT GROUP is entitled to charge the counterparty the prices stated therein.
4.B. For agreements concluded with consumers, price increases may be passed on or charged three months after the conclusion of the agreement. In the event of price increases occurring within a period shorter than three months, the consumer is entitled to dissolve the agreement.
ARTICLE 4: DISTANCE PURCHASE
All items and/or goods shipped by THE STRINGPOINT GROUP are inspected and packed prior to shipment. Additionally, the products to be shipped may be sealed in a transparent bag. If this sealed bag and/or packaging is damaged and/or opened, we cannot accept product returns for hygienic reasons, unless otherwise agreed with THE STRINGPOINT GROUP.
1. The provisions of this article apply exclusively to the consumer and in cases of distance purchase within the meaning of Article 46a of Book 7 of the Dutch Civil Code.
2. In the case of distance purchase within the meaning of paragraph 1 of this article, a cooling-off period of 14 days applies. The cooling-off period entails that the counterparty has the right to dissolve the agreement with THE STRINGPOINT GROUP within 14 days after receipt of the item, and the right to return. The counterparty is not obliged to provide a reason for the dissolution. The dissolution must be invoked in writing. Due to hygiene reasons, this does not apply to all items within our assortment. If the client exercises the right of return, the shipping costs shall always be borne by the client.
3. Dissolution pursuant to the provisions of paragraph 2 of this article is only possible by written notification thereof by the counterparty to THE STRINGPOINT GROUP. In the event of dissolution, the item must be returned to THE STRINGPOINT GROUP at the expense and risk of the counterparty and in a manner to be determined by THE STRINGPOINT GROUP.
4. In the event of dissolution, payments already made by the counterparty will be refunded by THE STRINGPOINT GROUP as soon as possible after receipt of the returned item; the maximum period for this is fourteen working days. Shipping costs will not be refunded. Where applicable, THE STRINGPOINT GROUP is entitled to charge the costs of the return shipment to the counterparty.
5. THE STRINGPOINT GROUP has the right to refuse returned items or to refund only a portion of any payments already received, if and to the extent that THE STRINGPOINT GROUP suspects or can observe that the item is not in its original packaging and/or the item is damaged, or has been used, worn, or is of a similar nature.
6. THE STRINGPOINT GROUP shall notify the counterparty immediately upon receipt of the item of any refusal or partial refund of payments already received.
7. The aforementioned provisions regarding dissolution do not apply with respect to items that, by their nature, cannot be returned, such as—but not exclusively—due to hygienic aspects. This provision covers, in any case, sexually suggestive consumer goods.
Article 5: ENGAGEMENT OF THIRD PARTIES
If and to the extent that proper execution of the agreement requires this, THE STRINGPOINT GROUP has the right to have deliveries performed by third parties.
ARTICLE 6: DELIVERY, DELIVERY PERIODS
1. Stated periods within which the goods must be delivered can never be considered as a firm deadline, unless the parties have expressly agreed otherwise in writing. The maximum delivery time is thirty days unless otherwise agreed; if we are unable to deliver within thirty days, we will notify you of this. You may then dissolve the agreement or agree on a new delivery time. In the event of dissolution, the amount already paid will be credited as soon as possible, but within a maximum of thirty days.
2. In the case of delivery in installments, each delivery or phase is considered a separate transaction and can be invoiced by THE STRINGPOINT GROUP per transaction.
3. The risk regarding the delivered goods passes to the counterparty at the moment of delivery.
4. Shipment or transport of ordered goods shall take place in a manner to be determined by THE STRINGPOINT GROUP, but at the expense of the counterparty. This applies unless the parties have expressly agreed otherwise in writing.
5. If it proves impossible to deliver the goods to the counterparty due to a cause attributable to the counterparty, THE STRINGPOINT GROUP reserves the right to store the ordered goods at the expense and risk of the counterparty. THE STRINGPOINT GROUP shall notify the counterparty in writing of the storage carried out and shall also set a reasonable period within which the counterparty must enable THE STRINGPOINT GROUP to deliver the goods.
6. If the counterparty fails to fulfill its obligations even after the expiration of the reasonable period set by THE STRINGPOINT GROUP, as specified in the previous paragraph of this article, the counterparty shall be in default by the mere lapse of one month, calculated from the date of storage, and THE STRINGPOINT GROUP shall have the right to dissolve the agreement in writing and with immediate effect, in whole or in part, without prior or further notice of default, without judicial intervention, and without being liable for compensation for damages, costs, and interest.
7. The foregoing shall not affect the counterparty's obligation to pay the agreed, stipulated, or due price, as well as any storage and/or other costs.
8. THE STRINGPOINT GROUP is entitled to require prepayment or security from the counterparty regarding the fulfillment of the counterparty's financial obligations before proceeding with delivery.
ARTICLE 7: PROGRESS, EXECUTION OF THE AGREEMENT
1. THE STRINGPOINT GROUP cannot be obliged to commence the delivery of the goods until all necessary information is in its possession and it has received any agreed advance payment or installment payment. In the event of delays caused by this, the stated delivery periods will be adjusted proportionally.
2. If deliveries cannot take place normally or without interruption due to causes beyond the control of THE STRINGPOINT GROUP, THE STRINGPOINT GROUP is entitled to charge the resulting costs to the other party.
3. All expenses incurred by THE STRINGPOINT GROUP in the context of the execution of the agreement at the request of the other party shall be entirely for the account of the latter, unless the parties have expressly agreed otherwise in writing.
ARTICLE 8: COMPLAINTS AND RETURNS
1. The other party is obliged to inspect the goods immediately upon receipt. If the counterparty observes visible defects, errors, imperfections, and/or deficiencies, this must be noted on the consignment note or accompanying receipt and brought to the attention of THE STRINGPOINT GROUP immediately, or the counterparty must notify THE STRINGPOINT GROUP thereof within twenty-four hours after receipt of the goods, followed by an immediate written confirmation thereof to THE STRINGPOINT GROUP, possibly accompanied by photographs. The Track & Trace date or time strip is decisive and binding in this regard.
2. Other complaints must be reported to THE STRINGPOINT GROUP by registered letter within eight days after receipt of the goods.
3. Without prejudice to the provisions of paragraphs 1 and 2 of this article, the provisions of paragraph 8 of article 9 shall also be taken into account with regard to the agreement concluded with the consumer.
4. If the aforementioned complaints are not made known to THE STRINGPOINT GROUP within the periods mentioned therein, the goods shall be deemed to have been received in good condition.
5. Ordered items are delivered in the wholesale packaging available at THE STRINGPOINT GROUP. Minor deviations regarding specified dimensions, weights, quantities, colors, etc., shall not be considered a defect on the part of THE STRINGPOINT GROUP.
6. No claims can be made regarding imperfections in natural products if these imperfections relate to the nature and properties of the raw materials from which the product is manufactured. This is subject to further assessment by THE STRINGPOINT GROUP.
7. Claims do not suspend the counterparty's payment obligation, unless otherwise agreed in writing.
8. THE STRINGPOINT GROUP must be enabled to investigate the complaint. If a return shipment proves necessary for the investigation of the complaint, this shall only take place at the expense and risk of THE STRINGPOINT GROUP if the latter has given its explicit written consent thereto in advance.
9. In all cases, return shipments shall be made in a manner to be determined by THE STRINGPOINT GROUP and in the original packaging. Return shipments shall be at the expense and risk of the counterparty, unless THE STRINGPOINT GROUP declares the complaint to be justified.
10. If the goods have changed in nature and/or composition after delivery, have been wholly or partially processed, damaged, or repackaged, any right to complain shall lapse.
11. In the event of justified complaints, the damages will be settled by THE STRINGPOINT GROUP in accordance with the provisions of Article 9.
12. The aforementioned provisions regarding complaints and returns do not apply with respect to goods that, by their nature, cannot be returned, such as—but not exclusively—due to hygienic aspects. This provision covers, in any case, sexually suggestive consumer goods.
ARTICLE 9: LIABILITY AND WARRANTY
1. THE STRINGPOINT GROUP performs its duties as may be expected of a company in its industry, but accepts no liability whatsoever for damage, including death and personal injury, consequential damage, business damage, loss of profit and/or stagnation damage, resulting from acts or omissions of THE STRINGPOINT GROUP, its personnel or third parties engaged by it, except insofar as there is intent and/or willful recklessness on the part of itself, its management and/or its supervisory personnel.
2. Without prejudice to the provisions of the other paragraphs of this article, the liability of Stringpoint - on whatever grounds - is limited to the amount of the net price of the delivered goods.
3. Without prejudice to the provisions of the preceding paragraphs of this article, THE STRINGPOINT GROUP shall never be liable for compensation exceeding the insured amount, insofar as the damage is covered by insurance taken out by THE STRINGPOINT GROUP.
4. THE STRINGPOINT GROUP guarantees the usual normal quality and soundness of the delivered goods; their actual lifespan can never be guaranteed.
5. If visible errors, imperfections, and/or defects occur in the delivered goods which must have already been present at the time of delivery, THE STRINGPOINT GROUP undertakes to repair or replace those goods free of charge—at its discretion.
6.A. In all cases, the period within which THE STRINGPOINT GROUP can be held liable for compensation for established damage is limited to six months, calculated from the moment the liability for compensation has been established.
6.B. Notwithstanding sub A of this section, a maximum term of one year applies to the consumer.
7. If the goods supplied by THE STRINGPOINT GROUP are covered by a manufacturer's warranty, that warranty shall apply equally between the parties.
8. With regard to the agreement with the consumer, THE STRINGPOINT GROUP observes the statutory warranty periods.
9. The counterparty forfeits its rights against THE STRINGPOINT GROUP, the counterparty is also liable for all damages suffered, and indemnifies THE STRINGPOINT GROUP against any third-party claim for compensation if and to the extent that:
the aforementioned damage was caused by unskilled use and/or use contrary to instructions and/or advice from THE STRINGPOINT GROUP and/or unskilled storage of the supplied goods by the counterparty; The aforementioned damage was caused by errors, incompleteness, or inaccuracies in data, materials, information carriers, etc. provided to and/or prescribed by or on behalf of the counterparty to THE STRINGPOINT GROUP.
ARTICLE 10: PAYMENT
1. Payment must be made in accordance with the method indicated on the websites of THE STRINGPOINT GROUP, by prepayment.
2. Payment by other means, such as by invoice, is only permitted if the parties have expressly agreed to this in writing.
3. If an invoice, Article 10.2, is not paid in full within fourteen days after the invoice date:
the counterparty may owe THE STRINGPOINT GROUP default interest in the form of reminder costs in the amount of € 2.50
the counterparty shall owe THE STRINGPOINT GROUP default interest in the form of reminder costs in the amount of € 25.00, in addition to any initial reminder costs of € 2.50, if the amount due has still not been paid after the expiration of the second payment term
the counterparty shall, after having been urged to do so by THE STRINGPOINT GROUP, owe at least 15% of the sum of the principal amount and the default interest in respect of extrajudicial costs, with an absolute minimum of € 150.00;
THE STRINGPOINT GROUP has the right to charge the counterparty an amount of at least € 25.00 for administrative costs for every payment reminder, demand letter, etc. sent to the counterparty. THE STRINGPOINT GROUP will state this in the agreement and/or on the invoice.
THE STRINGPOINT GROUP reserves the right to cancel the order at any time without stating any reason.
THE STRINGPOINT GROUP reserves the right at all times to request an advance payment or to pay the invoice in advance.
At the moment the counterparty confirms the order by clicking on the "buy" button on the websites, being the final step in the ordering process, a statutory purchase obligation applies to the counterparty. Along with this purchase obligation, there is also an obligation to pay.
4. At the discretion of THE STRINGPOINT GROUP, in the aforementioned or similar circumstances, the agreement may be dissolved in whole or in part, without further notice of default or judicial intervention, whether or not combined with a claim for damages.
5. If the counterparty has not fulfilled its payment obligations in a timely manner, THE STRINGPOINT GROUP is entitled to suspend the performance of the obligations undertaken towards the counterparty regarding delivery or the performance of work until payment has been made or adequate security for this has been provided. The same applies even before the moment of default if THE STRINGPOINT GROUP has reasonable grounds to suspect that there are reasons to doubt the creditworthiness of the counterparty. 6. Payments made by the Counterparty shall always be applied to the settlement of all accrued interest and costs, and subsequently to the settlement of the oldest outstanding invoices, unless the Counterparty expressly states in writing at the time of payment that the payment relates to a later invoice.
ARTICLE 11: RETENTION OF TITLE
1. THE STRINGPOINT GROUP retains title to goods delivered and to be delivered until such time as the counterparty has fulfilled its payment obligations towards THE STRINGPOINT GROUP, including those related thereto. These payment obligations consist of the payment of the purchase price, increased by claims regarding work performed in connection with that delivery, as well as claims regarding any compensation for damages due to failure to fulfill obligations on the part of the counterparty.
2. In the event that THE STRINGPOINT GROUP invokes the retention of title, the agreement concluded in this regard shall be deemed dissolved, without prejudice to THE STRINGPOINT GROUP’s right to claim compensation for damages, lost profits, and interest.
3. The Counterparty is obliged to immediately notify THE STRINGPOINT GROUP in writing of the fact that third parties are asserting rights to goods subject to a retention of title pursuant to this article.
ARTICLE 12: BANKRUPTCY, PLACEMENT UNDER GUARDIANSHIP, LOSS OF DISPOSITIVE POWER, ETC.
Without prejudice to the provisions of the other articles of these terms and conditions, the agreement concluded between the Counterparty and THE STRINGPOINT GROUP shall be dissolved without judicial intervention and without any notice of default being required, at the time when the Counterparty is declared bankrupt, applies for (provisional) suspension of payments, is affected by executory attachment, is placed under guardianship or administration, or otherwise loses the power of disposal or legal capacity with respect to its assets or parts thereof, unless the trustee or administrator acknowledges the obligations arising from the agreement as a debt of the estate.
ARTICLE 13: FORCE MAJEURE
1. In the event that performance of the obligations to which THE STRINGPOINT GROUP is bound pursuant to the agreement concluded with the counterparty is impossible, and this is due to non-attributable non-performance on the part of THE STRINGPOINT GROUP and/or on the part of third parties or suppliers engaged for the execution of the agreement, or in the event that another significant reason arises on the part of THE STRINGPOINT GROUP, THE STRINGPOINT GROUP is entitled to dissolve the agreement concluded between the parties or to suspend the performance of its obligations towards the counterparty for a reasonable period to be determined by it, without being liable for any compensation. If the aforementioned situation occurs when the agreement has been partially executed, the counterparty is obliged to fulfill its obligations towards THE STRINGPOINT GROUP up to that moment.
2. Circumstances constituting non-attributable non-performance shall include, but not be limited to: the failure of telecommunications and/or electricity networks, war, riots, mobilization, domestic and foreign unrest, government measures, pandemics / viruses (such as Corona / Covid-19), strikes and lockouts by workers or the threat of such circumstances; disruption of the currency exchange rates existing at the time of entering into the agreement for supply with THE STRINGPOINT GROUP; weather conditions, business interruptions due to fire, accident or other occurrences and natural phenomena, regardless of whether the non-performance or untimely performance takes place at THE STRINGPOINT GROUP, its suppliers or third parties engaged by it for the performance of the obligation.
ARTICLE 14: DISSOLUTION, CANCELLATION / TERMINATION
1.A. The other party waives all rights to dissolve the agreement pursuant to Article 6:265 et seq. of the Dutch Civil Code or other statutory provisions, unless mandatory legal provisions oppose this. All of the above applies subject to the right to cancel or terminate the agreement pursuant to this article.
2. The provisions of sub A of this paragraph do not apply to the agreement with the consumer. 2. Within the context of these general terms and conditions, cancellation means: the termination of the agreement by one of the parties prior to the commencement of the execution of the agreement.
3. Within the context of these general terms and conditions, termination means: the termination of the agreement by one of the parties after the commencement of the execution of the agreement.
4. In the event that the counterparty terminates or cancels the agreement, it shall owe THE STRINGPOINT GROUP compensation to be determined by THE STRINGPOINT GROUP. The counterparty is obliged to compensate THE STRINGPOINT GROUP for all costs, damages, and lost profits. THE STRINGPOINT GROUP is entitled to determine the costs, damages, and lost profits and—at its discretion and depending on the work performed or deliveries already made—to charge the counterparty 20 to 100% of the agreed price.
5. The counterparty is liable to third parties for the consequences of the cancellation or termination and indemnifies THE STRINGPOINT GROUP in this regard.
6. Amounts already paid by the counterparty will not be refunded.
THE STRINGPOINT GROUP reserves the right to cancel the order at any time, without giving reasons. THE STRINGPOINT GROUP reserves the right at all times to request an advance payment or to settle the invoice in advance.
ARTICLE 15: APPLICABLE LAW/COMPETENT COURT
1. The agreement concluded between THE STRINGPOINT GROUP and the counterparty shall apply exclusively to Dutch law. Disputes arising from this agreement shall likewise be settled under Dutch law.
2. Notwithstanding the provisions of paragraph 1 of this article, the legal consequences of a retention of title for goods intended for export shall be governed by the law of the country or state of destination of the goods, in the event that the legal system of that country or state of destination is more favorable to THE STRINGPOINT GROUP.
3. Any disputes shall be settled by the competent Dutch court, although THE STRINGPOINT GROUP is entitled to bring a case before the competent court in the place where THE STRINGPOINT GROUP is established, unless the sub-district court has jurisdiction in the matter.
4. With regard to disputes with the consumer, the consumer may indicate within one month after THE STRINGPOINT GROUP has notified him that the matter will be submitted to the court that he chooses to have the dispute settled by the legally competent court.
5. With regard to disputes arising from the agreement concluded with a counterparty established outside the Netherlands, THE STRINGPOINT GROUP is entitled to act in accordance with the provisions of paragraph 3 of this article or – at its option – to bring the disputes before the competent court in the country or state where the counterparty is established.
ARTICLE 16: FALSE ORDERS / NON-PAYERS
1. If an order is placed with THE STRINGPOINT GROUP and a form of fraud is detected, involving address and/or identity fraud, as well as orders that remain unpaid if shipped based on an invoice, THE STRINGPOINT GROUP will always file a police report and notify specialized agencies.
2. THE STRINGPOINT GROUP reserves the right to share this information publicly on its Social Media channels as well as publish it on its websites. Any fines and/or costs arising therefrom shall also be charged to the counterparty.
An extract of the general terms and conditions regarding our deliveries and/or services may be sent free of charge upon request. The Dutch version as published here is the only legally valid version, and the language used in disputes shall therefore be exclusively Dutch.
© THE STRINGPOINT GROUP
Version: 2026
